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How am999 Handles Your Personal Information

When you open an account with us, you share personal details and payment information — including records tied to your bKash, Nagad or Rocket wallet.

Data collected at account creationbKash, Nagad, Rocket payment recordsYour right to access and correct dataRetention and deletion policyContact us to raise a data request
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am999 How am999 Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Security and Your Account Rights

We keep your personal data only as long as your account is active or as required to resolve disputes and meet regulatory obligations. Once a retention period closes, data is deleted or anonymised. Every connection between your device and our servers uses SSL encryption — this covers your login, your wallet transactions and any documents you upload for account verification. Your bKash, Nagad or Rocket payment references are stored in encrypted form and are never exposed in plain text to anyone outside the verification process.

SSL Encryption

Every data transfer — login, wallet deposit via bKash or Nagad, account update — runs over SSL. Your session data is never transmitted in plain text.

Retention and Deletion

We hold your account data while your account is active and for a defined period after closure. Once that window closes, records are deleted or anonymised systematically.

Cookie Control

Cookies on am999 track your session and lobby preferences only. You can clear or block them through your browser settings at any time without losing your account.

Data Access Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion. We verify your identity before acting on any such request.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete the personal information we hold on your account, our support team handles data requests directly. You can reach us through live chat inside the account dashboard, by email, or through our dedicated privacy request form. We aim to acknowledge every data request and follow up with a resolution path — the timeline depends on the nature of your request and verification requirements.

Live Chat Open live chat from inside your account dashboard. Confirm your identity and our team will locate your data record and walk you through your options.
Email Request Send a written data request to our support email. Include your registered phone number or bKash-linked account detail so we can verify ownership quickly.
Privacy Request Form Use the dedicated form in your account settings under Privacy. Select the request type — access, correction or deletion — and submit with your wallet reference.

Common Questions About Your Privacy

We get straightforward questions about data rights from account holders in Bangladesh — particularly around payment records linked to bKash, Nagad and Rocket. The answers below cover the situations we hear about most. If your question is not here, reach out through live chat or the privacy request form in your account settings.

We collect your name, phone number, email address and the payment wallet reference you use — for example, your bKash or Nagad number. We also log device and session identifiers for security purposes.

Yes. Your bKash, Nagad and Rocket wallet references are stored in encrypted form. They are used only for transaction verification and are never shared with outside parties in readable form.

You can. Submit a data access request through your account's Privacy section or contact our support team via live chat. We verify your identity before sending any data record.

Use the privacy request form in your account settings and select deletion. We process the request after identity verification. Some records may be retained to meet dispute resolution or regulatory obligations.

We do not sell your data. We share it only with payment processors and fraud-detection services, and only under strict data agreements. No personal data is passed to advertisers or data brokers.

We retain data for a defined period after account closure to handle any outstanding disputes or compliance requirements. After that window, records are deleted or anonymised. Contact support for the specific timeline.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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